Shipping policy


Last Updated: July 2026

Welcome to Ouria. We are committed to delivering your orders quickly, safely, and efficiently across the United Arab Emirates. Please read our shipping policy below.

Shipping Coverage

We currently ship to all Emirates within the UAE, including:

  • Dubai

  • Abu Dhabi

  • Sharjah

  • Ajman

  • Ras Al Khaimah

  • Fujairah

  • Umm Al Quwain

Order Processing

  • Orders are processed within 1–3 business days.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Once your order has been dispatched, you will receive a confirmation email or SMS with your tracking details.

Delivery Time

Estimated delivery times:

Location Delivery Time
Dubai 2–5 Business Days
Abu Dhabi 2–5 Business Days
Sharjah 2–5 Business Days
Other Emirates 3–7 Business Days

Delivery times are estimates and may vary during holidays, promotions, or due to courier delays.

Shipping Charges

  • Free Shipping ALL OVER UAE

Order Tracking

After your order is shipped, you will receive a tracking number via email or SMS so you can monitor your shipment in real time.

Delayed Deliveries

Although we strive to deliver within the estimated timeframe, delays may occasionally occur due to:

  • High order volumes

  • Weather conditions

  • Public holidays

  • Customs or courier issues

  • Incorrect shipping information

We appreciate your patience and understanding.

Incorrect Shipping Information

Please ensure your shipping address and contact details are accurate before placing your order.

Ouria is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

Failed Deliveries

If delivery cannot be completed due to:

  • Incorrect address

  • Customer unavailable

  • Failure to respond to courier

the order may be returned or additional delivery charges may apply for re-delivery.

Damaged or Lost Packages

If your package arrives damaged or appears to be lost during transit, please contact us within 48 hours of delivery.

Include:

  • Your order number

  • Photos of the package (if damaged)

  • A brief description of the issue

Our support team will investigate and provide an appropriate solution.

International Shipping

At this time, Ouria ships within the United Arab Emirates only.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team.

Email: ouriasupport@gmail.com

Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM (GST)

Thank you for shopping with Ouria. We appreciate your trust and look forward to serving you!